The many benefits of web based applications are the reason Lab Eleven was approached to create a website with an integrated call center component. Not only are web based application affordable, but they can also be used from any computer with internet access. This happens to be very important for a call center with agents working from home.
Here are just a few of the call center component's features.
- Easily create and maintain scripts for the agents.
- Collect a caller's contact and billing information.
- Run credit card authorizations.
- Automatically send orders files to the fulfilment companies.
- Sort, view and edit orders.
- Keep track of an agent's orders for commission.
- View campaign and agent statistics.
- ....and much more.
This call center component has been a huge success. It is still in use today and has taken over 50,000 phone calls. Lab Eleven continues to support this project and is adding more and more features each week.
Contact us if you are in need of a custom web solution.
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